Mastering workplace conflict through Emotional Intelligence

Workplace Conflict Management Masterclass

Unlock the power of Emotional Intelligence (EI) and turn conflict into collaboration.

Why This Workshop Matters

Conflict in the workplace is inevitable, but when mishandled, it can have costly consequences:

• Decreased morale
• Disengaged teams
• Lost productivity
• Increased absenteeism;
• High staff turnover
• Costly legal disputes

When managed effectively, however, workplace conflict becomes an opportunity for growth, collaboration, and innovation.

Emotional Intelligence (EI) is the game-changer. It empowers leaders to navigate difficult conversations, de-escalate tensions, and create environments where people feel heard, valued, and respected.

This masterclass is designed to help managers, supervisors, and team leaders tap into EI as a primary tool to manage, resolve, and even prevent conflict in the workplace.

What you’ll gain

This session is led by Manu Machaba, a former Senior Legal Manager for SAPS/NPA with more than 20 years of experience. He brings a balanced perspective from both labour and management sides, offering real-world insights and solutions.

Participants will leave equipped to:

• Understand and apply the five core principles of Emotional Intelligence in conflict situations.
• Communicate with clarity and calm under pressure.
• Recognise and manage emotional triggers (theirs and others’).
• Transform tension into sustainable, respectful workplace relationships.
• Use empathy and active listening to de-escalate heated discussions.
• Prevent minor misunderstandings from becoming major disputes.

Key workshop objectives

• Explore the critical role of Emotional Intelligence in managing conflict.
• Build self-awareness and self-regulation in challenging situations.
• Learn to demonstrate empathy and social skills in workplace relationships.
• Master practical strategies to resolve and minimise conflict.
• Acquire tools to manage heightened emotions constructively.
• Turn conflict into a driver of engagement and team cohesion.

After this masterclass, you will be able to:

• Understand how EI directly impacts conflict management.
• Identify and manage your emotional responses during conflict.
• Use non-verbal cues and body language to support resolution.
• Communicate and listen with intent and empathy.
• Build more cooperative, emotionally intelligent teams.

Let’s reframe conflict.

Join us in creating workplaces where conflict isn’t avoided — it’s addressed, understood, and transformed. Because when leaders lead with emotional intelligence, everyone wins.